At Brooklyn Pets, we are committed to providing a secure, transparent, and convenient shopping experience for customers throughout the United States. This Payment Policy explains our accepted payment methods, payment processing procedures, billing information, transaction security, and refund arrangements.
By placing an order through our website, https://brooklynpets.shop, you agree to the payment terms outlined below.
1. Accepted Payment Methods
Brooklyn Pets accepts payments through the following major credit and debit card networks, subject to availability at checkout:
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Visa
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Mastercard
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Maestro
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American Express (Amex)
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JCB
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Discover
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Diners Club
All available payment options will be displayed during checkout.
Customers should ensure that their selected payment method is valid and has sufficient funds or available credit to complete the purchase.
We reserve the right to update our accepted payment methods based on payment provider availability and operational requirements.
2. Payment Currency
All prices displayed on our website are listed in United States Dollars (USD).
Payments are processed in USD.
If customers use payment cards issued in another currency, their card issuer may apply currency conversion rates or international transaction fees.
Any such fees are determined by the card issuer and are not controlled by Brooklyn Pets.
3. Secure Payment Processing
Protecting customer payment information is important to us.
Payments are processed through the secure payment services integrated into our online store.
Depending on the payment provider, security measures may include:
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Encrypted payment data transmission
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Secure payment authorization procedures
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Fraud prevention and transaction monitoring
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Additional cardholder authentication when required
Brooklyn Pets does not intentionally collect or store complete payment card numbers or card security codes on its own systems.
Sensitive payment information is handled by the payment service providers responsible for processing transactions.
4. Payment Authorization and Order Confirmation
Payment authorization is generally required before an order can be processed.
When placing an order:
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Customers select their preferred available payment method.
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Customers enter the required billing and payment information.
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The payment service provider processes the transaction for authorization.
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Once the order is successfully placed, an order confirmation is sent to the email address provided during checkout.
An order confirmation acknowledges receipt of the order but does not guarantee product availability or shipment.
If payment authorization fails, the order may not be completed.
Customers experiencing payment issues should contact their card issuer or our customer support team.
5. Transparent Pricing and Charges
Brooklyn Pets is committed to providing clear pricing information before customers complete their purchases.
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Product prices are displayed in USD.
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Applicable sales taxes, if any, are calculated and displayed during checkout.
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Standard shipping charges are determined according to our published Shipping Policy.
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Any applicable additional charges are displayed before the customer confirms payment.
We do not intentionally apply hidden payment or processing fees.
The final payable amount is presented during checkout before order submission.
6. Billing Information
Customers are responsible for providing accurate and complete billing information when placing an order.
This may include:
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Cardholder name
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Billing address
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Valid payment information
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Contact email address
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Other information required for payment verification
Incorrect or incomplete billing details may result in payment rejection, verification delays, or order cancellation.
For security reasons, additional verification may occasionally be required before an order is processed.
7. Failed or Declined Payments
A payment may be declined for several reasons, including insufficient funds, incorrect card details, expired cards, issuer restrictions, or security verification requirements.
If a transaction fails, customers may:
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Verify their entered payment information.
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Contact their bank or card issuer.
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Try another accepted payment method.
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Contact Brooklyn Pets customer support for order-related assistance.
If an unsuccessful transaction results in a temporary pending authorization, the release of that authorization is generally controlled by the customer's financial institution or payment provider.
8. Order Cancellations
Customers who wish to cancel an order should contact us as soon as possible at support@brooklynpets.shop.
Cancellation requests are subject to the order's processing and shipment status.
If an order has already been dispatched, cancellation may no longer be possible, and the customer may need to follow our Return and Refund Policy.
Approved cancellations involving captured payments will be refunded according to the applicable refund procedures.
9. Refunds and Payment Reversals
Eligible refunds are handled in accordance with our published Return and Refund Policy.
Once a refund has been approved, Brooklyn Pets will initiate the refund within the timeframe specified in that policy.
Refunds are generally issued to the original payment method used for the purchase, where supported by the payment provider.
The time required for refunded funds to appear in a customer's account may vary depending on the bank, card issuer, and payment processing network.
If the original payment method is no longer available, customers should contact our support team for assistance.
Refund eligibility, return conditions, and applicable return shipping responsibilities are explained in our Return and Refund Policy.
10. Fraud Prevention and Transaction Verification
To protect customers and our business, Brooklyn Pets may review transactions that appear unusual, incomplete, or potentially unauthorized.
We may contact customers to verify order or billing information when reasonably necessary.
Orders involving suspected fraudulent activity may be delayed, declined, or canceled, subject to applicable law.
Brooklyn Pets will never request customers to provide their complete card security code or online banking password through email.
11. Payment Disputes and Chargebacks
If customers notice an incorrect or unauthorized charge related to a Brooklyn Pets order, we encourage them to contact us at support@brooklynpets.shop.
Our support team will review the concern and assist with resolving legitimate payment issues.
Customers also retain their rights to contact their payment provider or financial institution and pursue available dispute or chargeback procedures.
Nothing in this policy limits customers' statutory payment dispute rights.
12. Payment Policy Updates
Brooklyn Pets may update this Payment Policy periodically to reflect changes in accepted payment methods, payment processing services, business operations, or applicable legal requirements.
Any changes will be published on this page with an updated revision date.
Customers are encouraged to review this policy before placing an order.
13. Contact Information
For questions about payment methods, billing, payment verification, refunds, or order transactions, please contact:
Brooklyn Pets
Website: https://brooklynpets.shop
Email: support@brooklynpets.shop
Phone: +1 212-306-0161
Business Address: 116 John St, New York, NY 10038, United States
Customer Support Hours:
Monday–Friday: 10:00 AM–5:00 PM Eastern Time (EST/EDT)
Saturday–Sunday: Closed
Our team is committed to assisting customers with payment-related questions and maintaining a secure, transparent shopping experience.